PRIVACY POLICY

Herbert Peabody Privacy Policy

Farinet Pty Ltd (trading as and hereafter referred to as “Herbert Peabody”) is committed to protecting the privacy of our customers. This statement outlines our privacy and data protection policy, and is effective from January 2014.

Applicability

By accessing and using this Site, your use indicates your agreement with the terms of this Policy. If you do not agree with this Policy, please do not use this site.

Collection and Use of User Details

Any personal details of users of Herbert Peabody, such as name and address and email address, will be collected and processed securely upon registration to our website. The personal information collected on our site is collected and stored in Australia. 

This information is collected for the following purposes:

  • To enable us to handle/fulfil your orders
  • To notify customers and users of relevant new products or services
  • To notify users of other promotional activities within Herbert Peabody

User information is retained for in-house research to improve our understanding of our customers’ needs in relation to product development, ensure effective communication and aid strategic development. All results of such research and analysis will be collated as aggregated information and will not reveal any personal facts about individual customers. 

For certain services, such as purchases, we may request credit card or other payment information which we process in encrypted form on secure servers. 

Herbert Peabody will maintain appropriate measures to ensure that users’ personal details are not misused, accidentally destroyed, lost or altered within the Herbert Peabody server environment.

What information is collected?

Where you order products or subscribe to our email newsletter, we collect and store details such as your name, email address and your contact and billing information. With regards to your transaction i.e. credit card information we do not store these details.

What do we do with the information we gather?

Any of your personal details will only be used by Herbert Peabody, associated entities and service providers that assist us in providing an excellent service to you, to process and deliver your order to maintain your account with us and to recommend or customise offers and to send emails about special offers, new products, sales or other information that may be of interest to you, where you have consented to be contacted for such purposes.

Our representatives may need to contact you directly to follow up your order, either by e-mail or phone as part of our day-to-day customer service procedures.

Information sharing

We do not rent, sell or trade your personal information to other companies or individuals ever. We only provide such information to trusted suppliers for the sole purpose of processing personal information on our behalf, for example our catalogue mailing company. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.

Information security

We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. We restrict access to your personal information to employees who need to know that information in order to operate, develop or improve our services.

Where information is stored

The data that we collect from you is stored on our secure web servers.  When you subscribe to our email list some of your personal data (i.e. your name and email address) will be stored on our email list partners secure server. By submitting your personal details, you agree to this transfer, storing or processing. Please note that Herbert Peabody takes all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Security and Privacy Policy.

Third Party Sites

Our websites may contain links to enable you to visit other websites of interest. Once you have used these links to leave our site you should note that we do not have any control over that other web site. As such our Privacy Policy only applies to this website, and therefore we are not responsible for the privacy practices or the content of other websites which are linked to or integrated with our websites. Please exercise caution and look at the Privacy Policy applicable to the web site in question.

Updating your information

We provide mechanisms for updating and correcting your personal information.

Email communications

If you have opted in to receive emails and no longer wish to receive e-mails from us, simply follow the instructions at the end of any email sent from us by clicking on the unsubscribe link.

Alternatively you can email us at hello@herbertpeabody.com

Children’s Privacy

We recognize the need to provide further privacy protections with respect to personal information we may collect from parents or guardians about their children on our sites and applications, such as their name, birthday and age. We only collect this information if it is provided by the parent or guardian because our website is intended for use by adults, or by children only when they are being closely supervised by an adult.

Transfer of Personal Data Overseas

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing the Herbert Peabody website and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Changes to this Policy

Please note this Security and Privacy Policy may change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. Regardless, we will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice.

Contact information

If you have questions, comments or requests regarding this Security and Privacy Policy please email us at hello@herbertpeabody.com

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